We use non-bleached lead-free cotton wicks for our candles.

All of our candles do not need to be trimmed on the first light; if the wick appears to be too long, only trim half of its size. You want a relatively average size flame on your first burn, and the burn time should roughly be 3-5 hours; always monitor your candle during lighting sessions, and always place your candle on top of a heat resistance area.

After you have gone through the first burn, ensuring that the top layer of wax melts edge to edge, and the wax has hardened, on your second lighting and all future lightings we recommend trimming your wick with a Wick Trimmer down to 1/4”, no less.

Once your candle reaches about 1/4” of remaining wax, it is time to discontinue use. Burning a candle with little to no wax left is not recommended.

We strongly advise you to up-cycle your glass. A helpful tip to get out the remaining wax is to leave it in the freezer for over 24 hours, and said wax should pop out with a good smack on its glass bum. Clean away any leftover wax residue with light soap and water. Now you got yourself a pretty glass cup to store pens, makeup tools, or even place a mini succulent in it.

All candle glass vessels (except from the Hypernature Collection) are food safe and can be used as beverage tumblers (after being cleaned), but recommended to be hand washed and not placed in a dishwasher. Certain limited edition candles, including Hypernature Collection are not recommended as drinking cups, but can still be used for anything else, i.e. succulents, storing pens, makeup tools, etc.

We do not have a scratch-n-sniff option for you just yet, but we recommend going to a major retailer like Nordstrom, Sephora or Bloomingdales to get your preview sniff. We do offer free exchanges for all orders as long as the candle has not been lit and is still in sellable condition.

We currently have the Exploratory Set that is available for all customers to preview before committing to a full size bottle.

Our candles and fine fragrance are manufactured here in the United States.

If you need to make a change to the shipping address, please immediately email yourorder@boysmells.com with your order number and correct shipping address. We cannot be held liable for incorrectly entered shipping addresses but will do our best to make this update as timely as possible.

If you made the wrong choice regarding an item, we aren’t able to edit orders once they are placed. We would need to cancel and ask you to replace the order. Email us at yourorder@boysmells.com if that is the case.

We now provide the option to add a gift note to your order :) You can find this option in your shopping cart. Additionally, all of our orders are treated as gifts as each package does not contain any type of receipt or pricing indication, and they are wrapped up nicely.

Our processing times average between 1-2 business days, and up to 3 during any holiday period. Once an order is ready to ship, confirmation emails containing tracking information are immediately sent. We ask to allow 24 hours for the tracking information to update.

We currently ship from North Brunswick, NJ.

Transit time varies based on your delivery address. Typically orders take between 5-8 business days to arrive within the continental US.

For Canadian orders shipping with Passport, transit times average between 8-14 days depending on your final destination.

Most carriers need about 48 hours to continuously update the tracking information on the tracking page. Most times packages are just backlog from station to station, and are waiting to be received to make their next move.

If more than 1 full week goes by from the last known scan date without an update to your tracking, please reach out to yourorder@boysmells.com with your order number and we can take a further look into this.

Once a package receives tracking information, it is no longer within our control. If a package is heading to a destination that you will not be able to receive safely, we advise contacting a friend or relative to receive your package safely. If the carrier is not able to make a safe delivery, in most cases the package will be returned to the sender. Should this happen we are able to refund the order, but not the shipping fee if any was paid for. Please email yourorder@boysmells.com for more information.

My package says it was delivered, yet I don’t have it! Some carriers prematurely mark a package delivered, or make the mistake by dropping it off at a neighbor or across the street. Most times carriers need about 48 hours to fix their mistake. We ask to allow sometime for the package to possibly show up late, despite the information on the tracking page. If more than 1 week goes by, please email us at yourorder@boysmells.com and we will help you out from there.

From the delivery date of the package, you have 30 days to make an exchange or return. All products must be in an unused condition, sellable appearance, and unopened if seals are presented. You must email us at yourorder@boysmells.com to obtain a return authorization number in order to return. You are welcome to use the same shipper box as long as the items are safely packaged for your return.

If you wish to be supplied with a return label, the return shipping fee will need to be deducted from your total refund. ICYMI — We offer free exchanges!

We offer free exchanges within 30 days as long as the same requirements for returns are met, you may email us at yourorder@boysmells.com to obtain the return authorization number and a free shipping label. We ask customer to print this label on their own, and to make the return within 14 days of receiving their return authorization number (RA#). You are welcome to use the same shipper box as long as the items are safely packaged.

If you are unsure what to exchange for, we offer recommendations based on similar previous purchases or personal scent profile. Don’t be shy to ask for assistance, we are more than happy to recommend a scent. If you need more time, we can also issue online credit for you to use at any given time.

If you owe a difference, we are happy to invoice you digitally, from there it will process like a normal online order. If there is anything due back, we will credit the difference to the original payment form.

All items that have been used, i.e. candles that have been lit, and fragrances with seals on box opened are considered final sale. All E-Gift cards, Fine Fragrance Experience Set, and the Exploratory Set are also final sale.

We offer bundles to allow our customers to take advantage of bulk savings, so unfortunately if you are unhappy with one of the candles in your bundle and wish to exchange it you will be forfeiting your discount for your exchanged item.

All returns are to be sent back via courier to our online distribution center. We do not accept returns of purchases made outside of our direct online site. If you have a unique product discrepancy, please email us at yourorder@boysmells.com for further assistance.

Sometimes these things happen when carriers mishandle our packages. Please email us your unboxing experience with a couple of photos and send to yourorder@boysmells.com and then safely discard the broken merchandise. We can issue a one-time replacement free of charge.

In rare instances we make these mistakes during fulfillment, so we are terribly sorry—we’re only human! Please email us your unboxing experience with a couple of photos and send to yourorder@boysmells.com and we will fix our mistake.

Another rare instance, but we are happy to send out a replacement sample for the broken sample vial. Please email us a photo and your order number at yourorder@boysmells.com to get started.

We are unable to accommodate replacements or refunds for orders placed through a retailer or 3rd party. Please reach out directly to the retailer in order to request a refund or replacement.

We appreciate all clients who are eager to carry our line of products. For more information in setting up a wholesale account, please reach out to sales@boysmells.com.

We love spreading the good word of scent :) please fill out our corporate gifting form with more information, and we will see what we can do for you!

For all partnerships, please get in touch with partnerships@boysmells.com